ASK TONY: Storm trolley damage to our car means we have fewer reasons to shop at Morrisons!

ASK TONY: Storm trolley damage to our car means we have fewer reasons to shop at Morrisons!


I visited Morrisons in Holyhead on October 27. It was a particularly stormy day. When I returned to my car I found a loose trolley embedded in the rear light.

I noticed all trolley bays were full and the trolley attendants were sheltering from the rain and wind.

I reported the incident to the store manager who told me to bring receipts for the damage and also to email Morrisons with a copy of the receipt. This I did. The replacement rear light cost £130.45 from BMW.

Off their trolley: Morrisons supermarket failed to respond to a customer’s request for compensation after his car was damaged by a trolley 

I am a regular shopper at Morrisons and staff have not even had the decency to reply to my email.

H. R., Holyhead, Anglesey.

Tony Hazell replies: My chief concern on windy days in supermarket car parks is the risk of the door of a neighbouring car being caught by a gust and slamming into mine. 

My technique is to tour the car park until Mrs H loses patience and demands I allow her out to start shopping, whereupon I can continue my painstaking search for the perfect space which is a safe distance from any tank-like vehicle.

Thank you for raising this added danger which I must also now keep in mind.

When I passed on your complaint to Morrisons, staff contacted you and promised to investigate.

However, you were still unaware if any commitment had been made to pay, so I gave a further push and they contacted you to confirm Morrisons would cover the cost of the damage. 

I’ve always steered clear of stores where you have to insert £1 to release a trolley, but realise now that this means they are all chained up. This should mean that the kind of accident you suffered is avoided.

O2 scammer took out TWO contracts 

Since early November I have been battling with O2 because someone used my name and address to take out various contracts with the company.

The O2 store in Gloucester was unable to help and just gave me a number to ring.

When I rang this, I was asked for a mobile number. But as I’ve never ever been with O2 I did not have a number, so I was forced to discontinue the call.

I wrote to the company at the address provided but the one response I received was so poorly written that I thought the whole thing must be a scam. I have since emailed and phoned again for help.

On December 8, I received two more letters from the O2 payments manager saying I was in default on two more contracts taken out in my name.

Then, on December 16, letters arrived saying they had called and written but I had still not paid the bill. I have now received an arrears notice for £88.

I am a stressed lady of 76 trying to care for a very sick 84-year-old partner and could well do without this continuing harassment from O2.

C. A., Gloucester.

Tony Hazell replies: The bills and threats from O2 just kept coming and the company did its best to encapsulate the spirit of Scrooge over Christmas.

The scammer had taken out two accounts in your name — one an iPhone 13 Pro Max on O2 Refresh worth £1,145.40, and another on an iPad Pro 12.9 in on O2 Refresh for £2,131.72.

You received two enforcement letters on December 20, two more on December 23, then after Christmas came the arrears notice and two letters saying they were being passed to a debt agency. Well, at least it proved your post was working efficiently.

O2 says an error was made when your complaint was first logged and this led to it taking longer than expected to correct.

The adviser handling the case has been reminded of the process to follow to ensure this doesn’t happen again.

An O2 spokesman says: ‘We take fraud and security incredibly seriously and have now closed these fraudulently opened accounts.’

It has apologised to you and paid £90 compensation. 

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