My energy supplier went bust and my account credit has vanished… how long should the transfer to a new company take and who do I contact? Many energy providers have ceased trading recently due to rising costs Some who recently moved from a collapsed supplier are still waiting for credit This is causing problems as … Read more
Our car broke down on July 26 as my wife and I were travelling home with friends. When negotiating the busy Canford Bottom roundabout on the A31 there was a bang and I was unable to get the car to move. We pushed it to the outer lane and I called RAC just before 8pm. … Read more
Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below. Probe: Martin Vaughan ran Clear Capital Management, which was struck off by Companies House G.J. writes: In 2018, … Read more
Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below. P.S. writes: Nest Pensions switched my pension savings out of the Sharia Fund I had chosen and into … Read more
I sold a property in November 2008. When the final calculations were made, my solicitor was asked by Halifax for an extra £2,695 to close the mortgage. We were in Australia so my now-deceased father-in-law took the money to my solicitor and the sale was completed. Over the years several debt collectors have said I … Read more
My gas and electricity is on a fixed rate deal with Octopus until March 2022 but I’m worried the energy price spike will send my bills soaring after that. My account says that I am on the Super Green Octopus 12 month fixed tariff and it runs until 13 March 2022. I am paying 2.91p/kWh … Read more
I am the owner of a small family business and in December 2020, I decided to sell my 3D pop-up greeting cards on Amazon. Since then, I am still waiting for my account to be verified, and until it is, Amazon will not part with my money. Verification is said to take three weeks or … Read more
I believe I have been overcharged by my energy supplier for usage this month and now it is chasing payment – even though I am querying the amount. I usually pay quarterly, by cheque, but seemingly this is becoming more difficult to do so. I also want the energy firm to do their job and … Read more
I have just started work as the part-time clerk and responsible financial officer to a parish council and, as such, am a signatory on the council’s bank account and need online banking access. The council bank accounts are with NatWest, where I happen to be a personal customer of almost 40 years’ standing. However, they … Read more
I am a Vodafone customer and set up a second contract for my husband on the same Sim deal in April 2019 as I would get a discount. However, I cancelled both contracts in January as we found better deals. No more money came out of my account but my husband realised in March Vodafone … Read more