TONY HETHERINGTON: Your missing £20,000 is not HSBC’s fault… sue your son instead!

TONY HETHERINGTON: Your missing £20,000 is not HSBC’s fault… sue your son instead!

Tony Hetherington is the ace investigator of This is Money’s sister title the Financial Mail on Sunday, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below.  N.P. writes: About £20,000 has been stolen from my HSBC … Read more

Barclays threatened to close my account over lost paperwork: SALLY SORTS IT

Barclays threatened to close my account over lost paperwork: SALLY SORTS IT

Barclays keeps threatening to close my business account. I have been a customer for 13 years, but suddenly it got in touch a year ago asking for updated business information required by its complaints team. I have sent everything it asked for by recorded delivery. But Barclays has lost my forms twice internally (the second … Read more

DEAN DUNHAM: Are insurers allowed to decide if a heavy downpour counts as a ‘storm’?

DEAN DUNHAM: Are insurers allowed to decide if a heavy downpour counts as a ‘storm’?

By Dean Dunham Updated: 09:25 GMT, 1 November 2023 I made a claim on my home insurance policy after my house was damaged by last week’s heavy rainfall.  But my claim has been rejected as my insurer says it was not a ‘storm’. Heather Graham, via email. Dean Dunham replies: Most insurance firms say they … Read more

How does tax-free shopping now work when you travel to EU countries from Britain?

How does tax-free shopping now work when you travel to EU countries from Britain?

My husband and I recently went on a five-day trip to Paris, where we spent a fair amount on eating and drinking and also on gifts for both ourselves, and our immediate family, alongside tickets to a variety of tourist spots including Disneyland. It’s been a while since I’ve been on a European trip like … Read more

TONY HETHERINGTON: No pictures tell a thousand words

Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below.  K.P. writes: Have you come across Smith & Partner Limited, known as S&P Gallery?  It cold-called my elderly … Read more

TONY HETHERINGTON: Which? boss staying quiet on parking fiasco

Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below.  C.O. writes: I was given a penalty ticket for overstaying the parking time in Greenwich Royal Park.  I … Read more