overhaul

Which? calls for overhaul of ‘broken’ airline complaints system citing Ryanair refund claim hell

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Which? is calling for the introduction of a new mandatory aviation ombudsman, saying proposed changes to the ‘broken’ airline complaints system fall far short of what is needed to restore consumer trust in travel. The consumer champion has responded to the Civil Aviation Authority’s (CAA) consultation on potential changes to its current Alternative Dispute Resolution … Read more

England braced for A-level ‘shambles’: Boris Johnson is urged to overhaul ‘unfair’ grading process

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Boris Johnson came under increasing pressure to overhaul England’s A-Level marking system today after Nicola Sturgeon bowed to pressure to U-turn over a system branded ‘unfair’ by parents and teachers. Thousands of English 18-year-olds are due to get their results on Thursday despite not sitting exams due to coronavirus, using a ‘standardisation’ system. But Ms … Read more