VICTORIA BISCHOFF: Time for travel firms to play fair on refunds

VICTORIA BISCHOFF: It’s time for travel and events firms to start playing fair on refunds By Victoria Bischoff for the Daily Mail Published: 22:01 BST, 6 April 2021 | Updated: 22:51 BST, 6 April 2021 At the start of the first lockdown, we urged readers to be patient and not to chase refunds. Businesses had … Read more

The Holiday Guru dispenses advice on vaccine passports, cruise refunds and health insurance

The Holiday Guru is always on hand to answer your questions. This week he advises on booking a trip to America this autumn, as well as cancelling a Tui package holiday to Greece.  Q. I would like to travel to the USA in October to attend a Nascar race in Alabama. I have had my … Read more

This week the Holiday Guru answers reader questions about Schengen Area visas and ferry refunds

The Holiday Guru is always on hand to answer your questions. This week he helps a reader claim a refund from Brittany Ferries, provides advice on post-Brexit travel – and more.  Q. Last year we booked a holiday to Spain, sailing with Brittany Ferries so we could take our caravan. But due to lockdown, we … Read more

How can I get money back from refunds paid to a closed credit card?

I paid off my HSBC credit card in October 2020 and closed the account.  Later, Amazon and Enterprise Rent-a-Car issued refunds to the closed account. I supplied HSBC with my account details to refund money to my bank account. However, HSBC have not sent me a cheque, nor have they refunded me through my bank account.  … Read more

Lastminute.com faces legal action unless it repays more than £1million in refunds

Competition watchdog warns lastminute.com it faces legal action unless it repays more than £1million in refunds to customers whose package holidays were cancelled last year Lastminute.com agreed to pay £7million to over 9,000 customers by January 31  Nearly two weeks after the deadline, it still owes more than £1m to 2,000 people Competition and Markets … Read more

Brexit visa rules for Tenerife and insurance refunds: The Holiday Guru tackles travellers’ issues

Brexit visa rules for Tenerife and insurance refunds: The Holiday Guru tackles travellers’ issues By Daily Mail Reporter Published: 15:08 GMT, 11 February 2021 | Updated: 15:08 GMT, 11 February 2021  The Holiday Guru is always on hand to answer your questions. This week he offers advice on booking a South-East Asia backpacking trip and … Read more

Pensioners pressured to pay licence fee twice amid delays and system chaos then can’t get refunds 

The great licence fee farce: Pensioners are pressured to pay twice amid delays and system chaos… then can’t get refunds Pensioners pressured into paying the £157.50 fee twice due to processing delays They have also been left out of pocket for months as refund requests are ignored Around 4.2million pensioners were claiming free licence when … Read more

Ryanair and Virgin Atlantic worst for delaying refunds for cancelled holidays in 2020, says Which?

Ryanair and Virgin Atlantic were the worst airlines for flouting the law by delaying refunds for cancelled holidays last year, a damning survey found. Customers with package holidays are legally entitled to their money back within 14 days of cancellation, while airlines should refund passengers within seven days. But major operators often failed to meet … Read more

The Holiday Guru tackles lockdown issues from bike-ride rules to Jet2 refunds

The Holiday Guru is always on hand to answer your questions.  This week he explains how far from home we can go on day trips, lockdown flight refund rules and more.  Q. I like cycling but enjoy different scenery. How far can I go on a day trip from home? Ken Warnock, via email. One … Read more

The Holiday Guru answers to travellers’ lockdown questions from bike rides to Jet2 refunds

The Holiday Guru is always on hand to answer your questions.  This week he explains how far from home we can go on day trips, lockdown flight refund rules and more.  Q. I like cycling but enjoy different scenery. How far can I go on a day trip from home? Ken Warnock, via email. One … Read more